Prime Armor uses reliable third-party carriers such as UPS and the USPS to deliver our Products to you. In some cases, customer pick-up may be available. Prime Armor uses commercially reasonable efforts to ship Products within one (1) business day after payment for the Products has been received in full when Products are in stock. If manufacturing time is needed for any Product purchased, Prime Armor will contact you with an estimated lead time for the order. Notwithstanding the foregoing, all delivery times provided for in an order confirmation represent approximate delivery times, and actual delivery times may vary as a result of events outside of our control.
Prime Armor is not liable for any damages (including, without limitation, any incidental or consequential damages) arising from its failure to deliver or delay in delivering the Products purchased hereunder. You bear all risk of loss and damage to the Products from the time the Products leave our warehouse or fulfillment house. Delivery is deemed complete and title to the merchandise passes to you upon acceptance of shipment by a common carrier.
Our shipping rates depend on the value and volume of purchased items. We offer free shipping on all orders, however additional fees may apply to oversized or heavy items/orders (over 50lbs). Prime Armor willnotify you of any such fees in advance.
Returns & Exchanges
Due to the lifesaving of the product all body armor sales are final. We want all of our customers to be happy with purchases made through our Website. If you are unhappy with your order, we will accept (non-ballistic) product returns if received by us within thirty (15) days of the date of delivery, subject to the requirements set forth in this Section. Plates are non-returnable unless you experienced obvious damage to your product caused by wrong packaging or delivering an already defective product. Please make sure to inspect the packaging of your item(s) when they arrive, if you notice any damage, you should document it when signing for delivery. If the item(s) contained in the package arrives damaged, please send photos to, and we will process an insurance claim on your behalf.
We charge a 15% restocking fee on all returned products and you will be provided with a return label. If you decide to cancel your order prior to shipping a charge of 5% restocking fee will apply.Returns are eligible during 15 days if any visible damage occurs. To initiate a return, please go to our website, scroll down to the bottom, and go to RETURNS section where the automatic system will guide you through the return process. You are solely responsible for the cost of return shipping to us (except for returns sent under our Limited Product Warranty, as defined below). We are not liable for Products that are damaged or lost in transit to Prime Armor. We recommend that you ship your returned Product to us via a trackable shipment method.
Upon our receipt of the Product at our warehouse, we will inspect the Product and process the return. After the return has reached our facility, please allow approximately ten (10) business days for the refund to be credited to your account.
Only orders that meet the following requirements shall be eligible for return:
- Products must be returned in their original packaging with all tags still attached, and complete with all parts and accessories.
- Products must be in new condition and must not be used, altered, or damaged.
- If you are unable to comply fully with this return policy, you may not be entitled to a refund, in whole or in part, at our sole discretion.
Limited Product Warranty
EXCEPT AS OTHERWISE SET FORTH HEREIN, PRIME BODY ARMOR PRODUCTS ARE SOLD ONLY WITH THE 5-YEAR LIMITED PRODUCT THIRD-PARTY PRODUCTS ARE EXPRESSLY EXCLUDED FROM THE BELOW LIMITED PRODUCT WARRANTY, AND ARE SUBJECT ONLY TO THOSE WARRANTIES EXTENDED BY THE APPLICABLE THIRD-PARTY MANUFACTURERS OF SUCH PRODUCTS, IF ANY. EXCEPT WHERE PROHIBITED BY LAW OR AS OTHERWISE PROVIDED HEREIN, OEI HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE. ACE PERSONNEL, SUPPLIERS, AND LICENSEES ARE NOT AUTHORIZED TO ALTER THESE WARRANTIES.
Prime Body Armor warrants that the Products are free from defects in materials and workmanship, subject to specific limitations and conditions set forth below, for a period of 5 (five) years from the date of the original purchase by the first end-user (the “Warranty Period”). Claims of defect brought after the Warranty Period will not be covered by this Limited Product Warranty. In order to bring a claim under this Limited Product Warranty, you must notify Prime Armor by email to, describing the defect in reasonable detail and, if requested by Prime Body Armor, photographic evidence of the defect. If Prime Body Armor determines that such defect may be covered by this Limited Product Warranty, PRIME will issue a return material authorization (“RMA”) to you, and you shall return the Product in question to Prime Armor using the instructions provided by Prime Body Armor. If Prime Body Armor, in our reasonable discretion, determines that a Product has a defect in materials or workmanship, we shall, at our option, repair or replace the defective Product at no cost to you.
If identical materials are not available at the time of repair or replacement, we may, at our option, substitute materials of comparable quality or refund your money. The Products are intended only for use as body armor, and this Limited Product Warranty shall not cover any Product used for commercial or other purposes. Any alteration by a buyer of a Product shall render this Limited Product Warranty void with respect to the altered Product. This Limited Product Warranty extends only to the original purchaser and shall not cover defects or damages resulting from (i) accident, misuse, abuse, tampering, neglect, unusual physical stress, alteration, or improper operation or handling of the Product; (ii) incorrect or inadequate maintenance, cleaning, or care of the Product; or (iii) normal wear and tear of the Product. Prime Body Armor will not be responsible under this Limited Product Warranty or otherwise for defects or damage caused by any ancillary equipment not furnished by Prime Body Armor which is attached to or used in connection with the Products, and all such equipment is expressly excluded from this Limited Product Warranty. This Limited Product Warranty does not extend to consumable parts, such as batteries, or any third-party products that you may use or purchase from Prime Body Armor in conjunction with the Products.