Prime Duty Carrier

The Prime Armor Promise

We don't just build gear—we stand behind it. Your Prime Armor investment includes:

• Two years of ironclad protection for every stitch, seam, and buckle in our nylon products
• Five years of unwavering confidence for all ballistic components

When duty calls, your gear should never let you down. If something breaks due to a manufacturing defect, we'll make it right—no questions, no hassle, no cost to you.

While we can't cover the battle scars earned through dedicated service (normal wear and tear), we honor the trust you place in our equipment with prompt, no-nonsense service.

Because protection isn't just what we make—it's what we guarantee.

Prime Armor Shipping Policy

We make getting your gear to you simple and reliable:

We ship through trusted partners UPS and USPS, with local pickup available for nearby customers.

In-stock items ship within one business day after payment. For items requiring manufacturing time, we'll contact you with an estimated timeline.

While we provide our best estimate for delivery dates, actual times may vary due to circumstances outside our control.

Your items become your property when the carrier accepts the shipment. At that point, you take responsibility for the products.

We're committed to getting your essential gear to you efficiently because we understand that having the right equipment when you need it matters.

We want all of our customers to be happy with purchases made through our Website. If you are unhappy with your order, we will accept non-ballistic product returns if received by us within thirty (30) days of the date of delivery, subject to the requirements set forth in this Section.  Please make sure to inspect the packaging of your item(s) when they arrive, if you notice any damage, you should document it when signing for delivery. If the item(s) contained in the package arrives damaged, please send photos, and we will process an insurance claim on your behalf.

We charge a 15% restocking fee on all returned products and you will be provided with a return label. If you decide to cancel your order prior to shipping a charge of a 5% restocking fee will apply.  

All made to order products are not eligible to returns unless visible issues occur.

Returns are eligible during 15 days if any visible damage occurs. To initiate a return, please go to our website, scroll down to the bottom, and go to the RETURNS section where the automatic system will guide you through the return process. You are solely responsible for the cost of return shipping to us (except for returns sent under our Limited Product Warranty, as defined below).  We are not liable for Products that are damaged or lost in transit to Prime Armor. We recommend that you ship your returned Product to us via a trackable shipment method.

Upon our receipt of the Product at our warehouse, we will inspect the Product and process the return. After the return has reached our facility, please allow approximately ten (10) business days for the refund to be credited to your account.

Only orders that meet the following requirements shall be eligible for return:

1. Products must be returned in their original packaging with all tags still attached, and complete with all parts and accessories.
2. Products must be in new condition and must not be used, altered, or damaged.

3. If you are unable to comply fully with this return policy, you may not be entitled to a refund, in whole or in part, at our sole discretion.

If you need to return any of the products please email us at: support@primearmor.us